• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Adobe horrible customer service

New Here ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

After trying to cancel a trial and see if I could get refunded because I got charged when I tried to cancel and couldn't, this took more than five days due to us "getting disconnected". This was all via chat box. Finally after two different representatives I finally got my subscription canceled. This took over an hour to do! They would respond every 5-7 minutes later after I'd respond and they'd never get to the problem they'd just try to up sell  the plan. The only reason I was able to get my subscription canceled is because I had to be rude and say that's enough. Send me a customer service link so I can rate this conversation. I sent it once and immediately got a response that they canceled my subscriptions. Then I sent it once more because this is crap someone needs to talk to this person and then they replied with you've been refunded but I never got an email verifying this. I'm assuming I probably won't. Then said once more I want a customer service link and they never sent me one. Sorry but this is terrible customer service. If someone asks for a refund or just to cancel a plan it's simple, cancel the plan. I don't need to discuss this for more than 10 minutes I have two small children. Time is one thing I don't have. Adobe I highly encourage you to figure your crap out! 

Views

100

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 27, 2023 Nov 27, 2023

Copy link to clipboard

Copied

after a recent hammacher chat, i don't think your experience with chat is limited to adobe.  seems like reps may be handling numerous users at one time.

 

-------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 25, 2024 Feb 25, 2024

Copy link to clipboard

Copied

It's an awful service where they only want to help with really simple stuff that you could find on google.  They don't listen and as you say take ages to respond.  They are probably dealing with 3 people at a time.  If feels like asking for help at a cattle market!

Sadly they just don't care and the help is set up to be awkward.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 25, 2024 Feb 25, 2024

Copy link to clipboard

Copied

@philthehat 

 

is there something with which you still need help?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 25, 2024 Feb 25, 2024

Copy link to clipboard

Copied

From Adobe themselves!  They seem to limit communications with them and leave you hanging on the chat or ignore you completely.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 25, 2024 Feb 25, 2024

Copy link to clipboard

Copied

LATEST

if you experienced a disconnect from chat, check if there's an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines