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New Here ,
May 06, 2020 May 06, 2020

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Hi,

I was trying to create a Portfolio web throught my Behance account adding my own domain when I realize that my email address on Behance has been changed. So, now it is not the same as my Adobe account.  

I thing it was changed when I bought the photography plan. 

I need everything in one account, the original one. Can you help me please?    

Thanks in advance,

Kathleen

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Account management, Creative Cloud

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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This is not an account problem.  And Adobe Customer Care doesn't know anything about Behance or Portfolio.  So don't waste their time or yours going there.

 

Contact Portfolio / Behance support directly and explain your situation.  You have Behance attached to one ID and Portfolio attached to another ID.  You want to combine them. That's all.  And that's something they can usually handle.

https://help.behance.net/hc/en-us/requests/

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 06, 2020 May 06, 2020

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Hi,

The primary email in my account is incorrect and does not let me change it.

Can you plese help me?  

Thanks!

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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This is a user to user forum.

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...Chat and Agent Larger.png

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Adobe Community Professional ,
May 06, 2020 May 06, 2020

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[Remarks deleted]
I have merged this question with your other one because they are related.

Contact Portfolio / Behance directly.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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