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Adobe is a scam company, refusing to cancel my subscription

Explorer ,
Nov 29, 2021 Nov 29, 2021

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How hard up on money do you have to be to remove all possibility of unsubscribing via the website, forcing you to make a call, and when you make that call you transfer me around again and again until you make a "mistake" transfering me to a number that doesn't exist.

 

Adobe is literally a scam company.

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Account management , Billing

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Are you sure you researched your options for cancelling the plan before trying in person support? 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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Yes. That button is not there.

 

Also, why does it matter? If I call to unsubscribe, I expect them to do it instead of running a scam on me.

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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If I hit »Manage Plan« I get this

Screenshot 2021-11-29 at 10.43.43.png

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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There is no "Manage Plan" button.

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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I've been on the phone THIRTEEN times with the support now.

 

One of these times I'm sure they can help me before the call drops!

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Are you saying that if you go to your account on-line (which you can access via the CC desktop app), you don't see this:

 

2021-11-29_10-39-34.jpg

 

 

Then this:

2021-11-29_10-43-54.jpg

 

Dave

 

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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It's random between two things. Either they find no subscription at all, or they find something, but no Manage Plan button.

 

Adobe is LITERALLY a scam company.

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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My experience is the opposite.

 

How did you get to those screens, via your CC Desktop app "Adobe Account" link? If not, try that.

If the screens above then show up without buttons then try a different browser

 

Dave

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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How about try a different, [racist comment removed by moderator] company?

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Sorry but racist comments are not allowed on this forum. Keep your language within the forum guidelines or your post will be locked and you risk a ban.

 

Dave

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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How is it racist? They got an Indian CEO and then curiously you can no longer unsubscribe. Not via the website, not via the phone, not via email. That's a scam

 

Racist comment removed by Moderator

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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I'm locking this thread

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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You were warned

Dave

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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I pay $80 a month for terrible software. Now I want to unsubscribe. How do I do it?

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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@maksrukov 

You can unsubscribe following the directions you were given when you asked in the Photoshop forum:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/adobe-is-a-scam-company-refusing-to-c...

If you have an annual plan, there is a fee for early termination.

Jane

 

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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That is false information. Why did you post it?

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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How do I cancel my plan? There's no option for it.

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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What do you call a company that LITERALLY does not let you unsubscribe from their services? Yeah, a scam company. I had to cancel them at the bank now, that is the ONLY way to unsubscribe. And when I make threads about it, you lock them.

 

Burn.

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Hi, we are sorry that you are having trouble canceling your subscription. We understand your discomfort and frustration, but what you said is not nice. However, if you have any problems, you can contact Adobe Customer Support directly from this link: https://helpx.adobe.com/contact.html

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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Ok. I've called them 10 times. What do I do now?

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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You so far having been unable to use the available unsubscribing options does not prove that the problem is with the other party. 

 

Did you actually log in on 

https://account.adobe.com/plans

Please post meaningful screenshots. 

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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They literally write that to unsubscribe, you have to contact Adobe support.

 

msedge_VmXsiz1AIX.png

 

(In Swedish, that says to cancel the plan you have to contact support.)

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Community Expert ,
Nov 29, 2021 Nov 29, 2021

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Could you at least post meaningful screenshots instead of clipping them to the point of uselessness? 

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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What more do you need? This is so typical. No matter what I do, it just won't be enough. Just trying to buy time.

 

They literally say I can't cancel the plan unless I contact support. What more do you need, seriously?

 

Read for yourself: Cancel your Creative Cloud for teams subscription (adobe.com)

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