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Adobe is junk

New Here ,
Sep 23, 2022 Sep 23, 2022

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I've been paying for a subscription for years and each time I have to find a workaround as it keeps asking me to do an upgrade or buy a plan and the sad part is no customer support...

[Profanity removed by moderator]

 

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Account management

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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Does this happen when  you're computer is connected to the Internet or when it is online?

 

Als, which version of Acrobat Pro are you on?

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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@Copia,

Log-in to your account below to confirm your account is active and the payment method on record is current.

https://account.adobe.com/plans

 

Also please ensure your computer meets current CPU and GPU system requirements.

Adobe products can't run on unsupported equipment.  Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

If you don't have modern equipment and OS sufficient to run modern apps, don't upgrade.  Keep using what you have.  Disable automatic app upgrades from your Creative Cloud desktop preferences. 

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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