I've been paying for a subscription for years and each time I have to find a workaround as it keeps asking me to do an upgrade or buy a plan and the sad part is no customer support...
[Profanity removed by moderator]
Does this happen when you're computer is connected to the Internet or when it is online?
Als, which version of Acrobat Pro are you on?
MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM
This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or by telephone https://helpx.adobe.com/contact/phone.html
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
Log-in to your account below to confirm your account is active and the payment method on record is current.
Also please ensure your computer meets current CPU and GPU system requirements.
Adobe products can't run on unsupported equipment. Most Creative Cloud apps work on:
If you don't have modern equipment and OS sufficient to run modern apps, don't upgrade. Keep using what you have. Disable automatic app upgrades from your Creative Cloud desktop preferences.
Hope that helps.