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Adobe Is Scamming Customers!

New Here ,
Mar 26, 2022 Mar 26, 2022

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We need to stand up against the subscription scam. I have never even once utilized the adobe services yet they charge my account monthly. I've tried to cancel every month and they still charge me. I tried to contact them directly and the phones don't work, tried to cancel thru PayPal and it doesn't want. Emailed them directly they don't respond and proceed to charge my account again. They are abusing clients and taking advantage as well. If your product isn't being used why are you charging tbe consumer? Because Adobe is scamming customers and taking their money in the midst of a pandemic and emergency state in the country. Just inhumane & totally white collar behavior.

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Account management , Billing

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Community Expert ,
Mar 26, 2022 Mar 26, 2022

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to contact adobe:

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Mar 26, 2022 Mar 26, 2022

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p...

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
-do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
--this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Mar 26, 2022 Mar 26, 2022

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It doesn't really matter if you've used it or not. I could sign up for a cable TV plan and never watch it, but of course I still have to pay for it.

 

Adobe does not do support by email, so not sure how you could email them. The accepted forms of contact are chat and phone, as given by other posters above.

 

Lastly, managing your subscription on the PayPal side should definitely work; the steps are quite simple:

 

https://www.paypal.com/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant...

 

But it should also work on the Adobe side, which is the best/right way to go. Here's a good FAQ on that:

 

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857...

 

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Community Expert ,
Mar 27, 2022 Mar 27, 2022

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Emailed them directly they don't respond and proceed to charge my account again.

By @Stashanae237641579z87

 

If the email address is not .adobe.com, then it is a scammer. As ProDesign Tools said, Adobe does not use email for support. You can forward the email (if it's a scammer) to phishing@adobe.com).

 

 

How do I report an email, website or pop-up window that falsely claims to represent Adobe?

 

 

Jane

 

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