adobe me cobro de nuevo cuando me reembolso

[Exquisite_project5C1E]

Compré el plan de 249 para Photoshop y lo cancelé el mismo día 03/04/2025. Me hicieron un reembolso y hoy me llegó como saldo retenido en mi tarjeta. Más tarde, Adobe hizo el cobro de 249 otra vez y ya no tengo saldo retenido 04/04/2025 . No puedo hablar con un agente porque están cerrado hasta el lunes

[kglad]

what's your account show, https://account.adobe.com

[Exquisite_project5C1E]

???

[kglad]

number of subscriptions?

subscription date?

cancellation date?

[Kanikas · Accepted solution]

Hi there, 

We are here to help you. I see that you had purchased a Creative Cloud Photography plan under the same ID as with this community. The subscription was cancelled and refund was also issued. After the refund, I don't see any new charge on this account. I hope it's not the refund that you are looking as charge? Could you please share a screeshot with the charge? Please hide any personal information in that screeshot. 

Thanks 
^KS

[Peru Bob]

@Kanikas 

The OP's second screenshot shows both a charge and a credit to the account.

 Exquisite_project5C1E is misreading the invoice.

[Shivangi_Gupta]

Hi @Exquisite_project5C1E,

I can see that you have requested account deletion. You can retrieve your account anytime within next 27 days in case you change your mind.

Let us know if you have any questions

^Shivangi