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Adobe only refunded a portion

Community Beginner ,
May 10, 2024 May 10, 2024

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Has anyone else experienced this?
Adobe issued a "refund" of $570. I received 6 x refund transactions of $28.99

I then asked adobe where the rest of my refund was to which they told me to call my bank. I called my bank and they notified me that they do not hold funds like that and in fact Adobe had only sent that amount through. My bank is telling me that they do not hold funds like that and Adobe are telling me to contact my bank? Upon contacting Adobe again and requesting a superior, they told me that "there is no manager working today". I feel completely scammed and this all seems a bit on the fraudulent side of things. Adobe have billions of dollars and are so so bad at refunding such a small amount in the grand scheme of things. 

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Account management , Billing

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Community Expert ,
May 10, 2024 May 10, 2024

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was a penalty deducted? check your account, https//account.adobe.com

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Community Beginner ,
May 10, 2024 May 10, 2024

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Hi kglad,

 

No penalty was deducted. They emailed me their refund invoice as well for further proof.

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Community Expert ,
May 11, 2024 May 11, 2024

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how much refund were you expecting? and what was the refund for?

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Community Expert ,
May 11, 2024 May 11, 2024

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Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 11, 2024 May 11, 2024

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Hi Abambo, 

 Please read my post carefully and you would know I have already been in contact with Adobe customer care to which they have not provided any adequate support.

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Community Expert ,
May 11, 2024 May 11, 2024

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@Liam37277720c118 

 

how much refund were you expecting? and what was the refund for?

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