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Adobe package cancellation

New Here ,
Jun 10, 2023 Jun 10, 2023

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Hello, I have a problem with the payment of the Adobe package, which I eventually bought for a year at the beginning of April 2023. The problem is that I would like to completely cancel it as soon as possible, but there is a penalty for ending the entire subscription early. hat should I do if I have a very difficult financial situation and I don't even use these programs because I generally wanted to use them for a trial period. Regards.

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Community Expert ,
Jun 10, 2023 Jun 10, 2023

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the least expensive option is to cancel and pay the penalty (=1/2 the remaining amount due).

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Dominik, thank you for following Kglad's advice and contacting our support team by clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen. I see that case ADB-29682356-M7S9 is currently under review and pending our response. Please bookmark and use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update your active support case.

 

Sorry for any frustrations, and thank you for your patience, Dominik.

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