Adobe plan change - double payment for Apps

New Here ,
Jan 09, 2022 Jan 09, 2022

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Hello

 

I used to have Adobe PS and AI as 2 different Apps (plans). Now I upgraded the PS on Adobe Creative Cloud (all Apps), but I still have to pay for the AI plan (which is already included in Creative Cloud).

 

I thought thru the update on Creative Cloud all other apps which I used in particular will be automatically deleted. Now I am paying double for AI.

 

Can somebody help?

 

Thank you

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Account management , Billing

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Adobe Community Professional ,
Jan 09, 2022 Jan 09, 2022

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>automatically deleted

 

As you have discovered, that does not happen

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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