Adobe PR Cloud Trial 80 0

New Here ,
Sep 16, 2021 Sep 16, 2021

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Please advise.

 

I recently registered for a trial of Premiere Pro using my credit card. I cancel the plan before the trial ends. However, I was charged for Adobe PR Cloud Trial 80 0 last few days. But there was not any paid plan in my account. Is it because I didnt successfully cancel the plan? And looking at the invoice, it said trial, why did I still get charged?

 

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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Moved to Account........forum

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 16, 2021 Sep 16, 2021

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LATEST

Do  you have the confirmation email stating that you cancelled?

What is the Adobe Case number showing you cancelled in your online account portal?

https://account.adobe.com/plans

 

You will need to provide one or the other when you contact Adobe for a refund.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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