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Please advise.
I recently registered for a trial of Premiere Pro using my credit card. I cancel the plan before the trial ends. However, I was charged for Adobe PR Cloud Trial 80 0 last few days. But there was not any paid plan in my account. Is it because I didnt successfully cancel the plan? And looking at the invoice, it said trial, why did I still get charged?
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Moved to Account........forum
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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
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Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
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Do you have the confirmation email stating that you cancelled?
What is the Adobe Case number showing you cancelled in your online account portal?
https://account.adobe.com/plans
You will need to provide one or the other when you contact Adobe for a refund.
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html