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I already have my old Elements 14 package, where I have it installed on my home and company machine. The company machine refused to obey - so I got a new one. I installed Adobe Elements 14 on the new one but I have a problem with activating the package.
I dealt with Adobe Photoshop Elements through the customer service chat - where I was redirected to another specialist who finally helped me solve the problem. Now it's not that easy with Adobe Premiere Elements 14, so this thread.
After booting, I get the message:
The serial number is already in use by the maximum number of computers allowed. To use this product, you must deactivate another computer within 8 days.
Can I count on support and finally activation of my license?
you can log into the account used to (previously) activate and deactivate yourself, or you can contact adobe support and request an activation count reset.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human
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you can log into the account used to (previously) activate and deactivate yourself, or you can contact adobe support and request an activation count reset.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human
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Thanks for the tip. This time the consultant helped me without any problems within 5 minutes.
Problem solved.
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you're welcome.
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I git the same issue, except under the link in yur answer there is no "contact us" in the lower right or anywhere on this site so I cant type anything.
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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human
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Thanks, now I got the Icon. I will try as soo as business hours start.
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you're welcome. (and i agree, that icon is not helpful.)