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Adobe provides a terrible user experience when it comes to payment and plans canceling!

Community Beginner ,
Jul 18, 2023 Jul 18, 2023

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I want to change the registered credit card for my payment because the card is no longer available to me and this card is not registered in my name. I can't add the new card I want to add, because I don't have a sufficient balance on my card yet. I will upload it when appropriate. but the problem is that this needs to be stopped as there is an attempt to withdraw money from an account that is not mine. I would like to either cancel my subscription or have the registered card information completely deleted from my account, if necessary, you can cancel all my subscriptions. I can't believe that there is such a huge company that is causing so much trouble in this regard. I had to try forty times to cancel it, but I was not successful. adobe is really terrible at this.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jul 18, 2023 Jul 18, 2023

Please contact Adobe support in such a case, they will help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window,

...

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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Please contact Adobe support in such a case, they will help you out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Jul 18, 2023 Jul 18, 2023

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the problem still persists and after this answer adobe makes it seem like the problem is solved before I confirm the problem is solved. It doesn't make sense!

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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i marked the answer correct (because it is the correct answer).

 

why didn't contacting adobe supply work for you?

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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your answer no is not the right answer in my case and I can read them by accessing the support pages.
The problem is:
There was a card registered in my account that was not in my name. I tried to contact support so I can delete this card. It does not allow to delete the card without paying!
In addition, the following steps are required in the answer you marked as correct, and these paths are very convoluted!:

''Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
In order to talk to a human type "AGENT" in the chat box.''

However, it is possible to buy with almost one click. Do you think it's normal for all transactions to be so easy when buying, but when it comes to canceling, it drags you from page to page?
This is deliberately making things difficult and unethical. the answer is maybe correct, i tried it and it didn't quite work. However, shortly after I shared this post, it was much easier for me to talk directly to a real customer representative.

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Community Expert ,
Jul 20, 2023 Jul 20, 2023

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whether you found the steps convoluted, and more difficult to follow than the steps required to purchase, is irrelevant to whether the steps are correct.

 

for the majority of users, they just need to click that link and then type "agent".  for the others, they need to use a browser that allows popups and cookies a few other atypical caveats.  i do think my chat suggestions are easier to follow, but they say the same thing as @Manan Joshi's:

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

 

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