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Adobe Refund

New Here ,
Aug 26, 2021 Aug 26, 2021

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i purchased this through the apple store and just don't use it enough. I want to cancel it. It doesn't appear in  my store list so i can't cancel it that way. It definitely is on my phone and I'm surely paying 19 bucks a month for it. Adobe refuses to cancel it. On line you cancel but you can upgrade your storage. 🤪. If i go to the apple support link, i have the same problem, it brings me to my app list. Any ideas? 

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Adobe Community Professional , Aug 26, 2021 Aug 26, 2021
As far as I know, if you bought from Apple you have to cancel with Apple BUT nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link ...

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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As far as I know, if you bought from Apple you have to cancel with Apple

 

BUT nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Aug 26, 2021 Aug 26, 2021

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Purchased what through the Apple Store? 

Adobe makes 51+ apps and services.  Please be more specific.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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