Adobe says that I have no plan, and yet I'm still being charged for a plan and I can't cancel it.

[KamuKat]

In February I signed up for the student plan for the entire Adobe Creative Suite. I was set to graduate in May but due to Covid I ended up deciding to stay for another semester. I just went to go start on some projects for the upcoming semester and my Creative Cloud says that I don't have a plan, and my account online says the same thing. However, I'm still being charged $21.59 by Adobe monthly. I can't cancel this fee because on my account it says I don't have a plan. I never cancelled the plan. Plus, I have no idea how long I've been being charged for this without having access to the programs since I haven't needed to use them since May. I can't contact support about this because it says that my school has an administrator who contacts Adobe for me but we absolutely do not have one of those. I was going to keep the subscription until I was completely done with school but now I would rather just get my money back and find an alternative because the fact that I'm unable to contact anyone about this is rediculous. Is there any way I can get into contact with someone to cancel this fee being charged to me? Thank you in advance.

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Brent23662957mn2e]

I can't open chat because it says I need to "contact my system administrator"

[kglad]

do you have a team or enterprise subscription?

do you have a school subscription?

[defaultxl1g62897cd3]

Hey, did you ever get this fixed? A friend of mine is having the same issue and adobe supports been dodging her for months. I'm convinced it's fraud from either an outside source or directly from adobe, but they're clammed up about it. 

[Cassidy22062638wywg]

did she ever get this fixed

[Brent23662957mn2e]

I am having the same exact issue!

[Lilly327646707g8f]

I have been trying for about 500 years to cancel my monthly subscription. I finally was able to reach a live person on this number 800-915-9428. This was the FOURTH number I was given by a chat agent when all the other numbers either hung up on me, or only sent me to the same account page that says I do not have a plan. Do NOT accept the option to receive a text. Just click 1 for each menu option and then you finally reach a live person. I was FINALLY able to get my subscription cancelled. Good luck!

[Dayna33595305uwdi]

I'm having the same exact problem right now, I'm on hold talking to customer service. I had to cancel my debit card because of this and I thought the problem was solved but now they're charging my NEW card. Apparently the bank is still linked and they're charing me for adobe STOCK $30, so it won't even show up in subscriptions in the adobe menu. I'm trying to get a refund. 

[kglad]

not much to offer here if you contact adobe.

[Brian339247879ooq]

This literally just happened to me TONIGHT while I was IN photoshop!  It shut down...and when I logged back in it wants me to sign up for Creative Cloud all over again?!  But I have been paying for it monthly since January.   Did you ever get this resolved?  What did you have to do?

[kglad]

@Brian339247879ooq 

contact adobe support