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Adobe says that I have no plan, and yet I'm still being charged for a plan and I can't cancel it.

New Here ,
Aug 02, 2020 Aug 02, 2020

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In February I signed up for the student plan for the entire Adobe Creative Suite. I was set to graduate in May but due to Covid I ended up deciding to stay for another semester. I just went to go start on some projects for the upcoming semester and my Creative Cloud says that I don't have a plan, and my account online says the same thing. However, I'm still being charged $21.59 by Adobe monthly. I can't cancel this fee because on my account it says I don't have a plan. I never cancelled the plan. Plus, I have no idea how long I've been being charged for this without having access to the programs since I haven't needed to use them since May. I can't contact support about this because it says that my school has an administrator who contacts Adobe for me but we absolutely do not have one of those. I was going to keep the subscription until I was completely done with school but now I would rather just get my money back and find an alternative because the fact that I'm unable to contact anyone about this is rediculous. Is there any way I can get into contact with someone to cancel this fee being charged to me? Thank you in advance.

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correct answers 1 Correct answer

Community Expert , Aug 02, 2020 Aug 02, 2020

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

...

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Community Expert ,
Aug 02, 2020 Aug 02, 2020

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Sep 24, 2022 Sep 24, 2022

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I can't open chat because it says I need to "contact my system administrator"

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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do you have a team or enterprise subscription?

 

do you have a school subscription?

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New Here ,
Aug 22, 2021 Aug 22, 2021

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Hey, did you ever get this fixed? A friend of mine is having the same issue and adobe supports been dodging her for months. I'm convinced it's fraud from either an outside source or directly from adobe, but they're clammed up about it. 

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New Here ,
Dec 02, 2021 Dec 02, 2021

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did she ever get this fixed

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New Here ,
Sep 24, 2022 Sep 24, 2022

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I am having the same exact issue!

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