It is very annoying to receive an email stating that I canceled my subscription. This is very imprecise. I could have not canceled something I did not order. I prevented Adobe from charging me without my consent for a monthly plan when I had previously paid a full year. FYI, I have never received a message stating that I had signed up for a monthly plan. I discovered through my credit card statement that Adobe had signed me up in a plan that I did not order.
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person.