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Adobe started billing way more than usual with no explaination

New Here ,
Jun 14, 2023 Jun 14, 2023

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Hi!

 

I'm a user of the Adobe Suite, and, as a teacher, I have a Creative Cloud plan that is supposed to cost me 24,99/month. But, for the last couple of months, Adobe is charging me 62,99€/month (in addition to some payments of 24,99€ in between). My user e-mail is <removed-kglad>, and I'd like to receive technical attention or an explaination, because otherwise I'm very tempted to cancel my plan altogether and stop using Adobe, after years of loyalty...

 

I've attached a couple of screenshots, so you see that I'm telling the truth about the plan I purchased. According to Adobe Creative Cloud's website, nothing has changed that justifies those extra charges.

 

Thanks in advance!

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correct answers 2 Correct answers

Community Expert , Jun 14, 2023 Jun 14, 2023

do you manage an individual subscription, or is your school managing your subscription?

 

if the former, you can contact adobe support directly. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message

...

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New Here , Jun 16, 2023 Jun 16, 2023

Thanks a lot for your help, kglad!

Thanks to your indications, I managed to talk with an Agent, and he solved my problem quickly and with a lot of kindness.

 

Thank you!

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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do you manage an individual subscription, or is your school managing your subscription?

 

if the former, you can contact adobe support directly. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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New Here ,
Jun 16, 2023 Jun 16, 2023

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Thanks a lot for your help, kglad!

Thanks to your indications, I managed to talk with an Agent, and he solved my problem quickly and with a lot of kindness.

 

Thank you!

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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@davidh58262291 

 

that's great to hear.  (and thank you for that update.)

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