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Adobe started new membership without me knowing

New Here ,
Jun 02, 2024 Jun 02, 2024

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Hello,

I signed up for a free trial on a "Photography plan (20GB)" and then continued to use it. I am satisfied with the software and don't mind the 9,67 EUR a month. 

BUT then, when another payment of 36,29 EUR came through on my card, I became aware, that apparently I had joined another membership called "Adobe Stock - 10 assets a month". I didn't sign up for anything like this and I decline to pay for this non-sense. I have never used or even downloaded the programs.

Apparently, it is a yearly subscription too and it wants a 200 EUR as a cancellation fee. This is absolutely ridiculous and I am not in the financial state to pay for this non-sense.

Is there a way where Adobe can cancel this for me right away? Or what should I do?

If not, I demand evidence where I can see WHEN and HOW was this new membership started.

Thank you!

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jun 02, 2024 Jun 02, 2024

As suggested contact support and ask them as to how did you get subscribed to this plan. This is the only way you would be able to cancel the plan with any applicable refunds. The earlier you contact with them the better it will be for your case.

-Manan

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Community Expert ,
Jun 02, 2024 Jun 02, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jun 02, 2024 Jun 02, 2024

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As suggested contact support and ask them as to how did you get subscribed to this plan. This is the only way you would be able to cancel the plan with any applicable refunds. The earlier you contact with them the better it will be for your case.

-Manan

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New Here ,
Jun 03, 2024 Jun 03, 2024

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UPDATE:

Thanks for the quick replies, I have contacted Adobe via X and they solved my issue incredibly quickly.

Apparently, I even got refunded for the first 36 EUR payment since I have never used the software. 

The support here is working amazingly which I didn't expect at all to be honest.

Thank you !

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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LATEST

@M37791776v7s1 

 

you're welcome, and glad to hear that update!

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