Adobe still taking my money after cancelling

[Charlie28167586zdfx]

I cancelled my Adobe membership in October. I have the email to confirm. I have just found out that they are continuing to charge me £20 a month. 

I am on hold waiting to speak to someone and cannot use the live chat.

Has anyone else had this issue of continued payment after cancellation? 

[Rashmi27002770wxve]

Hi Charlie28167586zdfx,

Thank you for writing to us.

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be for you.

Since, this is a community forum, you will need to contact the support team in order to get assistance regarding any billing query.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat. Use a browser that allows popups and cookies.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

We try our best to make sure that our customers are satisfied with our business, and I apologize for any way we may have inconvenienced you.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Let me know if you have any more questions or concerns.

Best,

Rashmi

[kglad]

did your problem get resolved via the phone?

[ask_6913]

I to are experiencing this. I even been in contact with customer support they told me they canceled it for me after a few weeks they restarted the subscription even though I told them I am finishing using their service. But no they still keep stealing 80$ from me each month even after canceling myself and being in contact with customer support. I feel the only way to go about this is through legal channels if they can't accept a cancellation of subscription.

[kglad]

does your account https://account.adobe.com show it was cancelled or a payment problem?

[Shivangi_Gupta]

Hi @ask_6913,

We appreciate you reaching out and sharing your experience. We are here to help.

As per your account details, I can see that your subscription for CC all apps was cancelled in August 2024. I could not find any transaction made from Adobe's end.

Did you contact your bank about it?

Let us know.

^Shivangi