Adobe still taking my money after cancelling

[Charlie28167586zdfx]

I cancelled my Adobe membership in October. I have the email to confirm. I have just found out that they are continuing to charge me £20 a month. 

I am on hold waiting to speak to someone and cannot use the live chat.

Has anyone else had this issue of continued payment after cancellation? 

[Rashmi27002770wxve]

Hi Charlie28167586zdfx,

Thank you for writing to us.

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through. That should never have happened, and I completely understand how frustrating this must be for you.

Since, this is a community forum, you will need to contact the support team in order to get assistance regarding any billing query.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat. Use a browser that allows popups and cookies.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

We try our best to make sure that our customers are satisfied with our business, and I apologize for any way we may have inconvenienced you.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Let me know if you have any more questions or concerns.

Best,

Rashmi

[kglad]

did your problem get resolved via the phone?