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Adobe Stock Subscription

New Here ,
Jan 18, 2025 Jan 18, 2025

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Back in September 17th 2024, I signed up for Lightroom ($14.99) monthly subscription.

 
On October 18th I then began to be charged $39.59 for Adobe Stock, in which I never signed up for and was never notified that money was coming out of my account.
 
I now have an accumulation of 4 transactions adding up to $158.36 in which never had my consent to be taken from me as I never signed up to this subscription.
 
I’ve been using Adobe for many years now, relying on Lightroom as a service for my work, never once did I think a company would steal money from me like this. 
 
I’m extremely disappointed and frustrated being a loyal customer. 
 
To try and contact Adobe directly seems to be impossible. 
Has anyone else had this problem? 
Can someone provide me a support email address to contact? 

 
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New Here ,
Jan 18, 2025 Jan 18, 2025

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To reiterate, I do not use my physical card and online banking for anything as I mostly use cash, so I was unaware this was even happening and I had only allocated enough money in my account for the $14.99 subscription, but I have been charged $14.99 + $39.59 every month. 

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Community Expert ,
Jan 18, 2025 Jan 18, 2025

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an adobe stock option is selected by default, si you have to be careful to deselect it, if it's unwanted.

 

at this point, contact adobe support and let them know you were unaware of this.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Jan 18, 2025 Jan 18, 2025

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I have tried several times to contact an agent and virtual support but each time they end the chat and ask me to try again in 2-4 hours, giving me no help and no resolution, even after asking for a support email to contact.

 

i don't understand why Adobe stock would be selected by default when it's extremely expensive and I did not want to use it in the first place but now I am forced to have payed a total of $158.36 without wanting to even sign up to it in the first place. 

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Community Expert ,
Jan 18, 2025 Jan 18, 2025

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the weekends are sometimes problematic (especially, outside the usa).

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Adobe Employee ,
Jan 20, 2025 Jan 20, 2025

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Hello,

Thank you for reaching out and sharing your concerns. Adobe always sends email confirmation when you subscribe for any app.

I believe you missed it when you mistakenly subscribed for Adobe Stock. Since this is a public forum, we can not discuss more details.

You can always contact our support team as suggested by the expert above and start a private chat session. Please try using a different browser this time to avoid any technical glitch.

Also, you can always cancel the subscription by following the steps mentioned here: https://adobe.ly/4h18rqd

Let us know if you have any questions.

Thanks,

Shivangi

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