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Adobe stocks, did i just get scammed by adobe?

New Here ,
Apr 01, 2023 Apr 01, 2023

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Hi

 

I'm a teacher in sweden and i got creative cloud to improve my presentations and videos, the fee sounded reasonable for all the programs and i'm happy for that.

 

But i just noticed that i was charged an extra fee which is more than i'm paying for creative cloud, it's something called adobe stocks which i have never heard of or used.

 

The subscribtion seems to offer 10 pictures a month for 360 sek which seems ridiculous.

 

I have no idea how that subscribtion got added and i have to pay a huge sum just to cancel it.

 

I'm simply agazed that a company like Adobe is doing this.. can't imagen how this practice is legal in my country but i will look it up.

 

Please tell me that this is just a missunderstanding on my part or did i just get royally scammed?

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Community Expert ,
Apr 01, 2023 Apr 01, 2023

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it's not a scam, but you probably (inadvertently) left the option for adobe stock enabled when subscribing.  contact adobe support and let them know this occurred, and ask if they can refund the money for stock and stop that part of your subscription. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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