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5

Adobe stole my money and a year's subscription!

Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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I honestly paid for the photographer’s plan in full for a year and linked my card. A few weeks later, a letter arrived from Adobe saying that the plan had been canceled for allegedly fraudulent activities. But I didn’t take any actions, but wanted to honestly use the paid subscription!

 

The support chat asked me to wait 5-7 business days for clarification on this issue. Time passed, but no one answered me. Then they asked to wait another 48 hours. They didn't answer again. And only the third time a letter arrived with the same content.

 

They say that for some reason I need to contact the bank for a refund. But no bank will return the payment after so much time. And Adobe themselves refuse to return it.

 

This is how, without any explanation, the Adobe company steals money from honest people who paid an annual subscription and wanted to legally use the products.

TOPICS
Account management , Billing

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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you usually have 60 days (in the usa) to dispute a credit card charge.

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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The world is not limited to the USA. In other countries this is not even close.

 

And in support there are robots who don’t even delve into what I write and offer me the same thing every time.

In my country, I cannot return the money through the bank and Adobe is also going to return it to me. But I know that I did not commit any fraudulent actions. I didn't even get to use the product.

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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adobe's a usa based company. they probably don't have different rules for every country where their website is accessible.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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Adobe should have different rules for different countries and follow the laws of those countries. Including taking into account the financial characteristics of banks in different countries.

 

I purchased a subscription on the Adobe website. I did not use any recharge codes from fraudulent sites. My debit card was linked to my account.

 

Adobe doesn't even explain the reasons for canceling your subscription. And this is a real fraud on their part! They just took my money for a whole year and write that I should return it through the bank, although this is impossible.

 

Support - stupid robots. I demand that they sort out my situation and at least return the money. Better yet, they returned my subscription to the way it was!

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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again, contact adobe support.

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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It seems like you don't read my messages at all!

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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I demand an immediate response from Adobe representatives!

 

In the US you would be dragged through the courts for such behavior. That's why you cancel subscriptions from people in other countries who can't do anything!

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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if an adobe employee were to respond, the bottom line would be the same; contact adobe support.

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