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Adobe Store 404 Not Found

Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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I need to log in to the Adobe Store to update my credit card, but I have been getting a 404 not found error for the Adobe Store Turkey page for two days.

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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try a different browser 

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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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I tried it from different devices and browsers, the result is the same "This Adobe site does not match your location. We thought you might prefer the Turkey website, where you can benefit from regional content, offers and pricing based on your location." I'm getting this warning

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

 

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

 

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

 

 

change currency - https://forums.adobe.com/thread/1999694

 

 

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

 

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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Thanks for your answer, but it didn't work.

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Community Expert ,
Jan 22, 2024 Jan 22, 2024

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contact adobe support.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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Teşekkür ederim, problem çözüldü, eski planı iptal edip yeni bir plan oluşturdum

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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good to hear!

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