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Adobe subscription and new device trouble

New Here ,
Aug 03, 2020 Aug 03, 2020

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Hi guys! I have just got a new computer, and after following instructions to deactivate the old laptop and sign out of creative cloud account... I now have no subscription plan (even though I have paid for the full year through my university) when I signed into the new device and all of my creative cloud documents/files are inaccessible to me. I also cannot download any applications on the new device as they all say "trial or buy".


Please help me if you can!! Thanks :))) 

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correct answers 1 Correct answer

Adobe Community Professional , Aug 03, 2020 Aug 03, 2020
Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068 -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html This part copied from Nancy_OShea 1. Open CC Desktop App. 2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on y...

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Adobe Community Professional ,
Aug 03, 2020 Aug 03, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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