Adobe subscription

[prasanna_4635]

I have cancelled adobe acrobat before free trial ends, but only Ai assistant trial ended not adobe acrobat pro

It's charging me, kindly look into the issue

[Shivangi_Gupta]

I reviewed your account details, @prasanna_4635.

AI Assistant for Acrobat and Adobe Acrobat Pro are two different plans. If you do not wish to use Adobe Acrobat Pro, you can cancel the plan. Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. Since your plan is 6 days old, an automatic refund will initiate post cancellation(if done within next 7 days). You can get more details here: https://adobe.ly/4pWtSx7

It is mandatory to clear the pending dues to proceed with cancellation. Please follow this article to fix the missed payment: https://adobe.ly/3Yfnchl

Once the payment is done, you can easily cancel the plan following these steps: https://adobe.ly/4pXRpOa

Let me know if you have any questions.

^Shivangi