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Adobe subscriptions don't automatically up-date to do the date you paid for them?

Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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Hi, I ended up paying my adobe subscription about two weeks late. Normally I pay monthly (for the premium 54$ package or whatever.)

I would think, given the cost of the monthly service, I would either 

1: Not be expected to pay for the full subscription (at least; considering I did not have access to it for that time.) 

or

2: My payment date would simply be reinstated for thirty days after the last payment. Surely the minds at Adobe are capable of creating such a feature within their systems. 

Because my payment is "late" according to adobe cloud - it appears I cannot so much as access a help-desk agent. I am posting here because I am a bit frustrated; so I figured I'd start here. Any suggestions would be great. 

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correct answers 1 Correct answer

Community Expert , Jun 12, 2023 Jun 12, 2023

i infer you do/did not have a teams or enterprise subscription.

 

contact adobe support about your particular billing questions. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much mor

...

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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do you have a teams or enterprise subscription?

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Hi @Zachary28607948o5br ,

 

Moving this thread to the Account, Payment & Plan community for further assistance.

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Community Beginner ,
Jun 12, 2023 Jun 12, 2023

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Thanks! I will try to follow 

 

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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i infer you do/did not have a teams or enterprise subscription.

 

contact adobe support about your particular billing questions. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jun 12, 2023 Jun 12, 2023

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Thankyou! I This looks like what I need. 

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Community Expert ,
Jun 13, 2023 Jun 13, 2023

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you're welcome. keep us updated.

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