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New Here ,
Oct 20, 2019 Oct 20, 2019

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I am trying to cancel my subscription, however once I go into 'My Plans' it says I have no items available, therefore nothing to cancel. Can anyone help?

I am also just looking for somewhere on here where I can actually talk to someone from Adobe to troubleshoot.

 

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Account management, Billing, Creative Cloud

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LEGEND ,
Oct 20, 2019 Oct 20, 2019

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Are you sure you are using the corrct Adobe ID, Email and password that was used to purchase the subscription.

If you still have the Creative Cloud Desktop app installed, Either the older one or the newer one released about a week ago you can check your account from there.

 

2019-10-20 20_23_22-Inbox - Gmail Edc45 - Mozilla Thunderbird.png

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Adobe Community Professional ,
Oct 20, 2019 Oct 20, 2019

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Adobe has a lot of products & services.  What exactly are you trying to cancel?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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