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Adobe suspended my license because of pirated software. (I never pirated anything)

New Here ,
Apr 12, 2024 Apr 12, 2024

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Hi, does anybody know what to do about Adobe suspending my license because appearently my software is pirated (it isnt). I've used adobe software for like a month with no problems. And now I got an email that says that its pirated.

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Are you talking about a subscription, or a serial number program?

 

Either way, other users in a public forum do not have access to your account and can't change Adobe's decision

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New Here ,
Apr 12, 2024 Apr 12, 2024

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Suscripción 

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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@Seleny36703399d297 

 

contact adobe support.  if you purchased from adobe, there must be an error.  if you purchased elsewhere, that may be the issue.

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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and from what site did you download your software?

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Are you sure the email you received is legitimate? 

Scammers say all sorts of ridiculous things in emails.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Is the software still working?

Did you receive the notice via the software or only via email?  If only via email, it might be phishing.

What email address (in the header) did the email come from?

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