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Adobe systems software 044-207

New Here ,
Feb 02, 2021 Feb 02, 2021

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Hello, I’ve received a transaction of 1€ from my credit card company that I haven’t authorized and the object says: Adobe systems software 044-207. Could you please tell me what this is about? How can I cancel? I tried to contact the chat box but it doesn't work. 

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Guest
Feb 03, 2021 Feb 03, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

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>>>a transaction of 1€ from my credit card company 

 

It's simply a means of confirming that your card is valid. Once Adobe receive the 1€  funds, the card is confirmed to be valid. The charge is then removed.

 

See "Why do I have a $1 charge from Adobe on my statement?"

https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html

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