Adobe Systems Software Ireland LTD charge

[Tatiana3838247348im]

I got charged 95,31€ by Adobe System Software Ireland Ltd for some product I didn't ask for. I don't even live in Ireland, so I don't know how that is possible.

I've tried to contact both Paypal and Adobe through all the chanels possible, but all they do is sending me back and forth to services that don't do anything (let's not even speak about the joke of the AI chat than can never help anyone on anything). It has been 3 days now and no one has presented a solution.

I've checked all my Adobe accounts and none has active paid plans...

What else can I do or who else can I contact?

[kglad]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Tatiana3838247348im]

Hello,

I've tried so many different methods to reach out to them. Chat was one of the many which led me nowhere... I will try what you said though, thanks.
No one contacted me via email or private message thankfully, but still doesn't explain why I got charged for something that doesn't appear in any of my adobe accounts... specially that big amount of money....

[kglad]

what did adobe support say?

[Kanikas · Accepted solution]

Hi, 

We understand your concern. I checked your accounts and found no subscription under the accounts. Did you check with your family members, incase they purchased a subscription from your card?  As suggested by @kglad, please get in touch with support for help and information. You may use this link: https://adobe.ly/3RNzKK8;

Hope this helps!

^KS

[Tatiana3838247348im]

So I just tried what you sugested, they asked me for all my email accounts, the transaction and commersial ID and out of the blue ended the chat without saying anything....

[kglad]

inadvertent disconnects are common. continue with your opened ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[Tatiana3838247348im]

After a second try, the agent wasn't able to find any billing to any of my accounts, not even with the invoice ID.  The case got escalated to a "dedicated team"... Do you now what this means?

[kglad]

it means, at this point, they haven't concluded there's been fraudulent use of your card.  they're still checking if this might be an error on adobe's end.

[Anna31225334j427]

I am in the same sitiuation as others here, unable to deal with an unwanted payments to Adobe Software Systems Irleand  - substantial payments, of £20/month. When and how did this organisation start stealth operations under the ADOBE name?

[kglad]

@Anna31225334j427 

contact adobe support unless you suspect fraudulent use of your credit card.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Thanks for keeping us informed. We'll look into this. Meanwhile, we would recommend contacting our support team as suggested by the expert above.

Please do not share any confidential info here. This is a public forum.

Regards,

Shivangi

[Anuradha23033562dish]

Hi Shivangi, 

I am facing the same issue. Out of blue I got a message from my Bank that Adobe Ireland has charged me Rs 2394. I dont have any active plans. My Adibe Id is - anuradhakhandelwal@gmail.com and customer number is 1299286821. Kindly help. 

[kglad]

@Anuradha23033562dish 

please don't post duplicate messages.  (and see your other message for how to resolve this.)

[Anuradha23033562dish]

I am not posting any duplicate messages. I came across this problem where
my money got deducted from my bank account without any subscription and so
I got in touch with you all. If you can't resolve and just keep deducting
money without any base, that's called fraudulent behaviour.

[kglad]

@Anuradha23033562dish 

are you saying this isn't your post, https://community.adobe.com/t5/account-payment-plan-discussions/wrongfully-charged-without-subscript...?

[Anuradha23033562dish]

Such a shame - instead of resolving my query you are arguing.

[kglad]

@Anuradha23033562dish 

i'm the same person answering you on your duplicate post.

[Anuradha23033562dish]

Are you from the Adobe company or a community member ? Your post was very
rude though.

[kglad]

i'm not an adobe employee. 

[kglad]

and i politely asked you to not post duplicate messages. since then you've done nothing to address the fact that you did post a duplicate message, but have preferred to attack me despite all the help i'm offering you on that duplicate post and the fact that nothing impolite has come from me.

i really don't understand your attitude.

[Anuradha23033562dish]

Okay then, it must be a misunderstanding. Also, thanks a lot for the help.
Really appreciate it. They have asked my bank card details to verify, since
my account doesn't show any subscription or transactions for the amount
which was deducted by adobe.

[kglad]

@Anuradha23033562dish 

thank you.  i'm very happy we're working together to help resolve the problem with that erroneous charge on your account.

keeo us updated!

[Anuradha23033562dish]

The agent on chat asked my address too - I am not sure do they do it ? He
checked the card details and asked me to verify a email address which
wasn’t mine. Not sure what’s happening. Is their twitter handle authentic?

[kglad]

these are legitimate:

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.