Adobe took £50 from my bank account and I can't get a hold of their customer support

New Here ,
Sep 10, 2021 Sep 10, 2021

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Every time I call I get cut off as soon as I explain the problem. Please someone help me so I can get my money back, cancel my subscription [Moderator:- Rant redacted]

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Account management , Billing

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Hello @defaultt3r8tbskk83f,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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You must have signed up for a plan and given your credit card? Otherwise, how could they have charged your card?

 

These Adobe help pages may be of assistance to you:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/118857...

Or contact Adobe Customer Care directly – they are the only ones who can help with plan billing or account payment issues:

https://helpx.adobe.com/contact.html

You should be able to reach them via live online chat (fastest/easiest) or possibly phone.

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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Log-in to your Adobe Account below.

https://account.adobe.com/plans

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Sep 12, 2021 Sep 12, 2021

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If you rant at staff they will disconnect you. They are not obliged to put up with abuse.  Stick to the facts and be polite. 

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