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Adobe took money from me even though it says i dont have a plan

New Here ,
Feb 11, 2024 Feb 11, 2024

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I had a free 7 day trial for adobe photoshop, I didn't cancel this and when I relised that £32 had been taken from my account by adobe I went to cancel my subscription, however there was no subscription there? It says that I have no plans but my money has been taken anyway, i dont know what to do.

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page, through a phone call, or through TwiXter (send post to @AdobeCare).
There is no email support, so beware of scammers.

 

[MOVED TO THE PHOTOSHOP DISCUSSIONS]

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New Here ,
Feb 11, 2024 Feb 11, 2024

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every time I go onto the chat function it always makes me talk to the bot, i typed agent before and nothing happened. I also sent a twitter private message to them days ago and they didn't respond

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New Here ,
Feb 11, 2024 Feb 11, 2024

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nah thats dont be can possible the chat option and support are very good without problems normally, try it again or search the adobe Callcenter number its also possible to call with the support

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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@Estreja352601840ool 

 

use twitter/x

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Community Expert ,
Feb 12, 2024 Feb 12, 2024

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LATEST
quote

every time I go onto the chat function it always makes me talk to the bot, i typed agent before and nothing happened.


By @Estreja352601840ool

Yes, the bot want's to check the issue so that it can connect you to the right agent. But sometimes it is a little difficult to work around. But it always answers. It's a bot!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Feb 11, 2024 Feb 11, 2024

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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