adobe trying to charge me twice a month

[neil25276939vwz2]

good day everyone... 

my subscription seems to in a bit of a mess.

i have been a subscriber for many years and have renewed when asked. so according to my bank statements i am paying monthly yet i still get messages saying i need to renew. i think partly as a result of this my catalogue doesnt seem to be updating properly and lightroom doesnt link up with my photographs as it always has done.

any help would be gratefully received.

many thanks to all

neil

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[Shivangi_Gupta]

Hi Neil,

We appreciate you reaching out. I checked your account info and found that you have two CC Photography plans associated with your account. This is the reason you are getting charged twice.

Could you cancel one the subscriptions and continue using the second? You can follow this article: https://adobe.ly/4jBj4kj

Let us know if you get any issues while doing that.

^Shivangi