Adobe won't accept my credit card

[Lee272241891m0h]

Adobe Malaysia do not accept any of my my credit cards for payment. There is no other payment method available. My credit cards from various banks (Citibank, Cimb Bank) has no problems and zero outstanding at all. I can use my cards everywhere else online or offline with no problems at all.

HELP!!!!!!!

Error Msg: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

[Manan Joshi · Accepted solution]

Contacting Adobe support would help in this situation. If you are subscribed to an Enterprise/Teams plan contact via the Adobe Console, if you have an individual subscription follow the instructions given below

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[kglad]

then you'll need to use a reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

[Abambo]

Is the credit card from a bank in Malaysia? If not, it won't work, as the payment needs to be done locally.

If that is the case, do as @Manan Joshi told you. Eventually, you will also need to proceed through a reseller, as indicated by @kglad. I would first look with Adobe, especially if you have an existing plan. Resellers sell only Teams and Enterprise plans.

[Rohan28815820ff04]

I see that your question has been solved already, but I just wanted to share that I had a similar issue with Adobe a few months back. I tried to use my online credit card, but it just wouldn't work. However, when I used my physical credit card, it went through without any problems.

[Abambo]

There may be different reasons for that, but the tipp using a different card is great, except that my cards are all blocked for on-line (and even outer European stores), to limit the potentiel exposure. So that would not work for me. My online card is very tight in the credit line.

I suppose that with your on-line card, the fraud detection triggered a false alarm. You could have asked your bank and/or Adobe for an explanation of that. 

[cikenbai74]

what do you mean physical card? My cards are all physical and i still cant make the payment

[kglad]

@cikenbai74 

credit or debit card?

[cikenbai74]

i used multiple cards both debit and credit from different banks but it still wont accept

[kglad]

in addition to @Shivangi_Gupta's question, you're in what country?

[cikenbai74]

Malaysia

[kglad]

and Do you get any error when the payment fails?

[cikenbai74]

i get was the same message as OP posted

 "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

[kglad]

p.s. adobe doesn't accept debit cards, so use your credit card(s).  and using a mobile's browser is the least likely to generate an error because of the browser.

[Shivangi_Gupta]

Hi @afique_1274,

We are here to help. Could you share more details? Do you get any error when the payment fails?

Let us know. 

^SG

[cikenbai74]

So all I wanted was to get one of the products however couldnt get to make payment. I get the usual 

 "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

I have already got in contact with one of Adobe Customer Service and even had a call, however even he doesnt know why this is happening and failed to resolve the issue. 

I have used multiple bank card, debit n credit, and even called my banks which they all say the same thing, the transaction didnt even go through their system for them to check what is the issue, which leads me to believe that the transaction was blocked on Adobe side. 

[Shivangi_Gupta]

Thanks for the update.

Have you considered using a different device or a web browser for making the payment?

Let us know.

^Shivangi

[cikenbai74]

i have tried different browser (opera,chrome, edge). Ive also tried on the phone to see if it works on different device

[kglad]

when you contacted adobe support did they try to use your credit card?

[cikenbai74]

No, they just create a new invoice from their back end and email it to me to see if i can make payment that way. It still got the same error msg when i tried paying. I even borrowed my family and friend's cards but still failed.

[kglad]

this is so strange because malasia subscriptions are supported by adobe.  and i don't know why adobe sales was unable to bill you via chat.  (did you use chat for one of your adobe contacts?)

[cikenbai74]

yes i felt it was strange too. it started with the chat, then became email where he sent me a few quotes and finally we had conference call on microsoft team for a step by step instructions. unfortunately nothing was solved. i have the emails

[kglad]

did you tell the chat person you wanted to be a subscription? did they try to put the order through?

[cikenbai74]

yes i did, and they emailed me a quote for the requested subscription. Multiple times to see if it worked every time we tried to change details (billed annually or monthly)

[marc_4725]

Apparently your account/bank cards somehow failed at 'fraud check' when you were submitting your bank details.

Some so called expert here has no clue. Probably has some comprehension issues.