Adobe won't give me access to my active subscription. I logged in and I basically have a new account

[Nathan_Menz7988]

I opened adobe creative cloud on my windows computer today and I was signed out. I signed in like normal, but my profile picture was gone and it gave me a new one. Once I was logged in, it gave me the option to purchase a subscription, it didn't show that I had an active one.

So I checked my phone. I opened my lightroom app and my normal profile pic was there, and it said my subscription to both LightRoom and Photophop was active. For some reason, when I log in with the same email on my computer, all of that is gone. 

Please help!

[Nathan_Menz7988]

Ok I just checked my email that I use for my adobe account and IT SAID I CANCELLED IT. I NEVER CANCELLED MY ACCOUNT! Please give me my subscription back.

[Nathan_Menz7988 · Accepted solution]

Nevermind. Sorry! I figured out the issue. My bad.

[kglad]

what was the issue?