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Adresse ändern nicht möglich

New Here ,
Mar 24, 2021 Mar 24, 2021

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Es gibt an anderer Stelle im Forum bereits einen Thread darüber, dass man die Rechnungsadresse nicht ändern kann. Es wurde dann auf den Dialog Zahlungsweise ändern verwiesen. Im Gegensatz zu dem hier gezeigten Dialog ist aber im tatsächlichen Dialog keine Möglichkeit gegeben, die Straße zu ändern. Oder gibt es da einen Trick? Für das Finanzamt ist das ganz schlecht, wenn die Adresse nicht stimmt.

 

Und die zur Verfügung stehenden Themen für einen Beitrag sind ja extrem hilfreich für das Auffinden dieses Artikels. Leider musste ich auf Collaboration klicken, um den Beitrag absenden zu können.

 

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correct answers 1 Correct answer

Adobe Community Professional , Mar 24, 2021 Mar 24, 2021
This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support. CHAT: Click the following to contact Adobe customer support staff for help:  https://helpx.adobe.com/contact/support.html You must be signed in ...

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

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If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Für alle, die den Chat-Button nicht sehen: Ihr müsst alle Cookies erlauben.

For all people not finding the Chat-Button: Allow all Cookies.

An agent in the chat changed the address. Thanks a lot.

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