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Adresse et nom de facturation (invoicing name / adress)

New Here ,
Apr 04, 2023 Apr 04, 2023

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Bonjour,

Je ne trouve pas l'endroit où on peut changer l'adresse et le nom de facturation, pour faire apparaitre le nom de ma société.

Est-ce dû à mon compte ? Dois-je recréer un nouveau compte en tant qu'entreprise ?

J'ai regardé partout, au niveau du profil et au niveau du moyen de payement, il n'y a pas d'option.

Comment faire ?

Merci.

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Account management , Billing

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correct answers 1 Correct answer

Adobe Employee , Apr 04, 2023 Apr 04, 2023

David, thanks for the additional information. If you cannot update the requested information yourself, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you directly.

 

Once the requested change has been implemented, you can utilize the steps listed in https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html to download the invoice. There may be a slight delay for the change to be processed, but once

...

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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do you have a teams or enterprise subscription?

 

or an individual subscription?

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New Here ,
Apr 04, 2023 Apr 04, 2023

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I don't know, so i think it is an "individual" one. I created my company 2 years ago (i work alone) and i kept the same subscription.

Is it possible to change this ?

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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Hi there,

 

We appreciate you writing to us. Happy to help!

 

Please refer to the article below on how to update your billing information

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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New Here ,
Apr 04, 2023 Apr 04, 2023

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No, i already tried this. It's the standard answer in your FAQ.

I only have the option to change my credit card infos in this screen, no way to change a BILLING NAME. I need to change the BILLING NAME to my COMPANY NAME for the accounter.

Please take a look to my account.

Thank you.

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Adobe Employee ,
Apr 04, 2023 Apr 04, 2023

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David, thanks for the additional information. If you cannot update the requested information yourself, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you directly.

 

Once the requested change has been implemented, you can utilize the steps listed in https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html to download the invoice. There may be a slight delay for the change to be processed, but once complete, the updated address with the Company name will be available for all invoices under the account.

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New Here ,
Apr 06, 2023 Apr 06, 2023

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Hi Jeff.

I just had a chat with the support team (as you mentionned) and it is now OK.

Thank you for your help.

Have a nice day.

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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That is terrific news, David; thank you for the update!

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