Adresse et nom de facturation (invoicing name / adress)

[davidp29524535]

Bonjour,

Je ne trouve pas l'endroit où on peut changer l'adresse et le nom de facturation, pour faire apparaitre le nom de ma société.

Est-ce dû à mon compte ? Dois-je recréer un nouveau compte en tant qu'entreprise ?

J'ai regardé partout, au niveau du profil et au niveau du moyen de payement, il n'y a pas d'option.

Comment faire ?

Merci.

[kglad]

do you have a teams or enterprise subscription?

or an individual subscription?

[davidp29524535]

I don't know, so i think it is an "individual" one. I created my company 2 years ago (i work alone) and i kept the same subscription.

Is it possible to change this ?

[Rashmi27002770wxve]

Hi there,

We appreciate you writing to us. Happy to help!

Please refer to the article below on how to update your billing information

https://helpx.adobe.com/manage-account/using/update-billing-information.html

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[davidp29524535]

No, i already tried this. It's the standard answer in your FAQ.

I only have the option to change my credit card infos in this screen, no way to change a BILLING NAME. I need to change the BILLING NAME to my COMPANY NAME for the accounter.

Please take a look to my account.

Thank you.

[Jeffrey_A_Wright · Accepted solution]

David, thanks for the additional information. If you cannot update the requested information yourself, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you directly.

Once the requested change has been implemented, you can utilize the steps listed in https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html to download the invoice. There may be a slight delay for the change to be processed, but once complete, the updated address with the Company name will be available for all invoices under the account.

[davidp29524535]

Hi Jeff.

I just had a chat with the support team (as you mentionned) and it is now OK.

Thank you for your help.

Have a nice day.

[Jeffrey_A_Wright]

That is terrific news, David; thank you for the update!

[johanh6255355]

Completely ridiculous to need to contact a representative by chat to hange an addresse. Is this Soviet Union redux?

[kglad]

you can (usually) change your own address:  The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

[johanh6255355]

No. Simply, again : no!

NONE of these links allow to change your billing/postal address. 

Beyond ridiculous. Losing my time∞

[Global25933638ydud]

can you help me please, i cannot update the payement

[kglad]

@Global25933638ydud 

contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Global25933638ydud]

thank u, i have text in the chat already

[kglad]

@Global25933638ydud 

excellent.  good luck.