after effects free trial

[belle37918283zo9s]

@AdobeCare Hi, I canceled my After Effects free trial but was still charged. The automated responses aren’t helping. Can you assist me with a refund? Thank you!

[iCharles]

Hi @belle37918283zo9s,

I can see that you have an Adobe After Effects for Individual Plan. For better assistance regarding cancellation , I will move this post to the Account, Payment, and Plan Community.

^CS

[John T Smith · Accepted solution]

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad · Accepted solution]

did you cancel within 14 days of starting your subscription.  ie, check https://account.adobe.com