After one year of billing I cannot cancel my plan without paying an "early cancellation fee"

[GalaM69]

Hello!
I have used Adobe services for 1 year through my student account and now I wish to cancel. I received an email assuring me that I can cancel at any time without additional charges, but when I try to do so, a large amount appears for the reason: "You'll be charged an early cancellation fee:
1,650.00 SEK". Who do I contact, as there is no possibility of feedback via the email I received the notification of the expiration of the agreed term.

[LinSims]

You have to cancel in the month leading up to your subscription renewal date. So, for example, if your subscription renews on July 15, you have from June 16 to July 14 (give or take, I like to have that extra day's cushion) to cancel without being charged a cancellation fee.

If you're really close to the date it rolled over, the CSR might be willing to waive the fee. No guarantee they will, but they might. They have some discretion in this, although I'm sure there are rules, too, to prevent abuse.

You'll need to contact customer support for help with this, in any case. Let us know if you need information on how to contact them, although I think you should be able to find all you need to know if you click "Featured" at the top of the forum page.

[GalaM69]

Hi @LinSims. I received an email assuring me that no charges will be incurred if I cancel my subscription at any time after July 5th. here is their full letter in swedish!

You have to cancel in the month leading up to your subscription renewal date. So, for example, if your subscription renews on July 15, you have from June 16 to July 14 (give or take, I like to have that extra day's cushion) to cancel without being charged a cancellation fee.

If you're really close to the date it rolled over, the CSR might be willing to waive the fee. No guarantee they will, but they might. They have some discretion in this, although I'm sure there are rules, too, to prevent abuse.

You'll need to contact customer support for help with this, in any case. Let us know if you need information on how to contact them, although I think you should be able to find all you need to know if you click "Featured" at the top of the forum page.

By Adobe

[GalaM69]

Translation of the letter I received from Adobe from Swedish to English

Your extension message
Your annual subscription is automatically extended 05-July-2022 (PT). The extension conditions are stated below.
You will be charged SEK240.0 (plus VAT) monthly. At the end of the one-year period, the subscription is automatically renewed every month until you cancel it (the price may change). No one-year commitment period is required after the first year. Unsubscribe at any time via Adobe Account or Customer Support. We can verify your academic status at any time to confirm the right to education awards.

[LinSims]

Is it an annual subscription paid in parts each month, or a month-by-month subscription?

[GalaM69]

I used to pay a fixed installment of 240 sek with a student discount every month.

[LinSims]

I'm not sure what the price is in Sweden, I'm sorry. In any case, there's nothing anyone here can do for you. We're not Adobe employees, just users like you who have a bit more knowledge and help around the forums.

You're better off following John's directions to contact customer support. Explain to the CSR what your email told you and that you followed directions. I hope they cancel the sub and don't charge you a cancellation fee.

[LinSims · Accepted solution]

That's odd, because there is DEFINITELY a time limit on how long you have to cancel without charge. 

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
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