• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

After purchasing Creative cloud, I'm being charged 29.99???

Explorer ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

Hello, Not sure why I'm getting charged 29.99 monthly.

 

The code on the invoice is : STKS,ALL,MLP,DRI01,MUN,001,N/A

 

Any idea what this means? I paid for the creative cloud with 100GB with nothing else than that.

thanks.

TOPICS
Account management , Billing

Views

65

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 15, 2022 Jun 15, 2022

Copy link to clipboard

Copied

Seems you have students plan which is charged around 19 USD per Month for the first year and then charged at 29 USD per month from the 2nd year onwards. For details on that plan see here

For any further assistance you can contact the support team as well

-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

LATEST

Looks to me like you subscribed to Adobe Stock (royalty-free images, etc...).  See screenshot.

 

image.png

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines