After purchasing Creative cloud, I'm being charged 29.99???

Explorer ,
Jun 15, 2022 Jun 15, 2022

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Hello, Not sure why I'm getting charged 29.99 monthly.

 

The code on the invoice is : STKS,ALL,MLP,DRI01,MUN,001,N/A

 

Any idea what this means? I paid for the creative cloud with 100GB with nothing else than that.

thanks.

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Account management , Billing

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Adobe Community Professional ,
Jun 15, 2022 Jun 15, 2022

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Seems you have students plan which is charged around 19 USD per Month for the first year and then charged at 29 USD per month from the 2nd year onwards. For details on that plan see here

For any further assistance you can contact the support team as well

-Manan

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jun 16, 2022 Jun 16, 2022

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Looks to me like you subscribed to Adobe Stock (royalty-free images, etc...).  See screenshot.

 

image.png

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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