All acounts went down for 3 days eplaced cridet card but payment still stuck & Could't reach support

New Here ,
Jun 14, 2021 Jun 14, 2021

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Hi there we had credit Card cancelled and we updated the new one but still pyment didn't go throw and i'm the admin i can't reach support always get this message All company acounts went down fo 3 days now 
 
Screen Shot 2021-06-14 at 3.50.25 PM.png

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correct answers 1 Correct answer

Adobe Community Professional , Jun 14, 2021 Jun 14, 2021

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with you

...

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New Here ,
Jun 14, 2021 Jun 14, 2021

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I was chicking my account found this 
Screen Shot 2021-06-14 at 4.00.08 PM.png
payment faild and 

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Thanks for Hellp,
But when i click on chat icon i get this
Screen Shot 2021-06-14 at 3.50.25 PM.png

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Sorry if i posted in the wrong place i didn't know where to post this, i still souldn't reach support

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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That's okay. That's one of the things ACPs/moderators do here, is move things to the appropriate place and let new users know how to use the forums. 🙂

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