All apps locked in Creative Cloud

[Guest]

When I log into/ sign into Creative Cloud, it shows all the apps are locked? Never happened before in at 5+ years. I have a pristine Adobe relationship/account. On an apple OS 26.1 My plan page, etc. is blank with the data also. Logged in. Logged out. Re-started, etc. What's going on? Thank you?

[kglad]

there are 2 other reports of this today.

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Guest]

For //account.adobe.com,, all the usual information is missing. .  . It has my e-mail address but nothing else, It's as though I need to totally re-subscribe and start a whole new account! I think after more than 10 years. sheesh. No missed payments or anything. It would not be wise to start a whole new account, without resolving this. Thank you.

[kglad]

 correct.  await the response from a badged adobe employee.

@Jeff_A_Wright 

[Guest]

Okay, thank you. - mark

[kglad]

sure. (we may need to wait until tomorrow am pst.  if you don't see a response here in the next 18 hours, repost.)

[Jeffrey_A_Wright]

Thanks for tagging me, @kglad

@Deleted User , I am sorry, but I don't see an active subscription or any transactions under the account you used to post to this public discussion forum. Per Kglad's advice you will need to log into the account that has your active service to access it.

If you are unsure of which account you are using to pay for your access to our services, then see https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to view the cause of any recent charges from Adobe.