Already Subscribed and charged monthly

[EyeWerk]

Why am I receiving this message after already being charged for my subscription for the month? I have the 100GB plan. 

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Shivangi_Gupta]

Hi @EyeWerk,

This looks strange. I confirm that you have an active subscription to CC all apps. Did you try the suggestions shared by the expert above?

Let us know if you have any questions. 

^Shivangi

[EyeWerk]

Tried everything in those links and nothing worked. I was charged in my account on May 14th, my updates are automatic and I have not changed anything in my computer to cause this. Why am I getting this message and not able to use my programs?

[Kanikas]

Hi EyeWerk,

If the previous solutions don't work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured operating system hosts file (operating system hosts files map host names to IP addresses). 

To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you don't have to manually edit the hosts file -- the tool automatically repairs the file. 

Reset the hosts file manually: If the issue isn't fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

Do let us know the outcome.

Thanks
^KS

[EyeWerk]

The repair tool is not fixing any issues

[kglad]

have you used the cleaner in any of the fixes?

[EyeWerk]

How do I do that? 

[kglad]

uninstall every cc app per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[EyeWerk]

I've unistalled every app, uninstalled creative cloud, ran the cleaner tool, update my Mac Os to the newest software, resinstalled Creative Cloud and the first thing I see is that it still shows that I'm on he free membership instead of the one I'm paying for.
Why can't Adobe just reset my account to fix this. This doesnt make sense and is very frustrating.

[kglad]

also, if https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html failed to help,

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[EyeWerk]

I appreciate the suggestion that everyone has linked but none of those options are working? and this problem isnt just on my computer I'm also having this problem on my Ipad with certain apps. Some of my apps are asking me to subscribe when I try to export files. 

I also recieved an email asking me to choose a plan for my Adobe Portfolio as if I'm not subscribed for that also. 

I need this problem fixed.

[kglad]

what's your account show, https://account.adobe.com

[EyeWerk]

[kglad]

and your cc desktop app version?

[EyeWerk]

[kglad]

what's the version?

[EyeWerk]

Version 6.6.0.611

[kglad]

did you sign out and then back in using the id used to check your account?

[EyeWerk]

Yes I did that, 

[EyeWerk · Accepted solution]

I just spoke with an agent from Adobe through the chat, it required resetting my whole account and plan. I appreciate the suggestions from everyone who tried to help. 

[kglad]

good to hear.  did you have to cancel your subscription and start a new one?

[EyeWerk]

Yes, as soon as I setup the new one everything update while speaking with the agent.

[kglad]

thanks for that info (and really sorry about the problems).