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Alteraçao de Plano

New Here ,
Dec 05, 2022 Dec 05, 2022

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Olá. Fiz subscrição do plano Creative Cloud All Apps e já tinha uma subscrição do plano Fotografia. Queria fazer apenas alteração de plano mas essa opção não era aceite. 

 

Gostava de cancelar o plano Fotografia gratuitamente pois na realidade fiz uma alteração e manter o plano All Apps por favor.


Obrigado

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Account management , Billing

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correct answers 2 Correct answers

Community Expert , Dec 05, 2022 Dec 05, 2022

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must b

...

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Adobe Employee , Dec 06, 2022 Dec 06, 2022

Hello There,

 

We appreciate you writing in. I understand that you wish to cancel the subscription.

 

We checked the account details associated with your email ID, and we see that as you rightly mentioned you have a photography plan which is still active.

Please follow the steps given in the link below to be able to cancel the subscription as we will not be able to cancel it in the community forum.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html

...

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Community Expert ,
Dec 05, 2022 Dec 05, 2022

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This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.
You must allow cookies in your web browser for this to work.
Disable any ad blocker
Disable any pop-up blocker for the site
Disable any script blockers for the site

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html


You can also try Twitter, @ AdobeCare. (take out the space)

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hello There,

 

We appreciate you writing in. I understand that you wish to cancel the subscription.

 

We checked the account details associated with your email ID, and we see that as you rightly mentioned you have a photography plan which is still active.

Please follow the steps given in the link below to be able to cancel the subscription as we will not be able to cancel it in the community forum.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Hope your issue is resolved with the links provided.

 

Thank you,

Rashmi Swain

 

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