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Am i being taken advantage of by adobe?

Participant ,
Dec 06, 2022 Dec 06, 2022

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Hello,

 

About a month ago i took out a subscription to adobe. When speaking with the sales assistant on chat, i specified i need adobe photoshop and that i need to be able to use older versions of adobe photshop, specifically cc 2018.  They told me the 'Photography Plan 20gb' will work and gave me what i thought was a good offer for it, so i went ahead.  for a month everything worked great, but have now found photoshop cc 2018 wont work; i go to load it and it asks me to log into my adobe cc account , but then bounces back that no account can be found for it, but if i try photoshop cc 2021 it works.  I was told my operating system needs updating and was provided a link to what requirements i need to have it working: ( https://helpx.adobe.com/uk/photoshop/system-requirements/earlier-versions.html#sa_src=web-messaging )  , upon reading this my systems meets all requirements.  As a tester I did 2 things, 1) It offered me a free trial period and i got photoshop cc 2018 working for seven days and then after this, i took out another subscription (on top of my photography 20gb plan ), the stand alone photoshop 100gb plan and then 2018 cc started working again also.  The clear issue being i now have two plans running. I tried speaking with them to see if they could move my terms and conditions to this new photoshop plan but seems i will be paying 3 times as much, for something i had working on my current plan and was told would work on the plan i originally took out.  This doesnt seem fair or right.

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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1. your hosts file is perfect.

 

2. your sign-in screenshot shows the adobe website.  that's not the same as signing into your cc desktop app, and that's what you need to do: sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Participant ,
Dec 08, 2022 Dec 08, 2022

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When i go into my CC desktop the apps section appears to not be working, was doing this yesterday and assumed i was just bugging, but again still the same. see picture 

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Participant ,
Dec 08, 2022 Dec 08, 2022

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i am honestly amazed by adobe. I am clearly showing that it seems to be more of a subscription plan issue than a software issue. As i have just taken out the photoshop plan 100gb again with an initial 7 day free trial and it works again (see pic) and they are not seeing this. to me solution is simply, transfer me over to the new plan with costings that similarily match my old one photography 20gb and job done

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Community Expert ,
Dec 08, 2022 Dec 08, 2022

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(before i forget, it makes things easier for me if you copy and paste your screenshots into messages instead of attaching them - but they are very helpful so keep them coming.)

 

stop the trial.  it's not helpful and just makes things more complicated.

 

after stopping your trial, check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that shows an active subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if your subscription is active, you sign out of your cc app and then sign in with the same adobe id and your cc desktop app shows you have an expired trial, do the following*.

 

if it shows any of the above is NOT true, report back without changing anything.

 

*

(to be done only if you have an active subscription, sign out/in fails to shows a trial)

 

1 - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

2 - if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

3 - if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

4 - if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

4 - if that fails, change the install location

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