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Am I supposed to uninstall programs after downgrade?

New Here ,
Jun 05, 2024 Jun 05, 2024

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I downgraded my account yesterday (can't afford the $59.99 plan any longer) to the Photoshop Photograpy plan. Today I had to download and print out some PDFs. Acrobat Pro opened and now I'm being presented with a window indicating there's a seven-day trial I must cancel in a few days to avoid being charged for it.

 

I didn't sign up for an acrobat trial - I saw there's a version of acrobat included with my new plan. 

 

So, I'm wondering if there was something else I was supposed to do after downgrading in order not to have the other programs, such as Illustrator, InDesign, etc.? I see they're still shown on my computer. Am I supposed to uninstall them? I assumed since no instructions were given after downloading that they would be removed by Adobe. And hopefully without making my old CS6 programs unusable.

 

Thanks.

 

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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the photography plan does NOT include acrobat.  if you don't want use/pay for acrobat, cancel the trial:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Thanks. When I first compared plans, the Photoshop plan indicated Acrobat Mobile was included. I had already downgraded plans and had no problems downgrading, but wondered if Adobe automatically removed the apps not included in the downgrade. I've found now where and how I can uninstall them from Creative Cloud, and also see the Acrobat Pro trial Adobe automatically offered has indeed expired now. I just wanted to be sure I didn't have to cancel it myself since I hadn't signed up for it.

 

Thanks again. The contact links are useful to know.

 

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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adobe doesn't automatically uninstall anything from mobiles, pcs or macs, at any time.  and you can always check your account for downloadable installers, your current plan(s), if any and a variety of other things related to adobe, https://account.adobe.com

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Community Expert ,
Jun 05, 2024 Jun 05, 2024

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>my old CS6 programs

 

You MAY have a problem (unless Adobe has changed something since I saved this link)

4As soon as you install any part of the Cloud, even a trial, it replaces your program management system
-if you plan to keep using a serial number program you should NOT install a Cloud program, not even a trial
-Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas

 

If you have Acrobat as part of your CS6 you need to do 1 of 2 things

1 - uninstall the subscription programs you no longer use

or

2 - manually relink opening a PDF to your CS6 version of Acrobat

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Thank you, the link is helpful. It appears that I might still be able to download and use some of my CS6 programs, but not all. If so, there's just one I'll need to find a substitute for.

Thanks again!

 

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