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Angebliche Zahlungsprobleme

New Here ,
Aug 24, 2022 Aug 24, 2022

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Hallo,

meine Aboverwaltung ist gesperrt, da angeblich ein Fehler bei der Zahlung vorliegen soll. Die Abbuchung meiner Zahlungen erfolgt im Lastschriftverfahren und die erste Zahlung im Juli 22 wurde ordnungsgemäß abgebucht, die zweite Zahlung im August am 22, August ebenfalls. Die Sperre ist für mich völlig unerklärlich.

Ich benötige den Zugriff auf die Aboverwaltung, um den Account zu kündigen. Photoshop verhält sich auf meinem PC wie ein Virus, stürzt selbst ab, bringt auch den gesamten PC zum Absturz und hat bereits eine Festplatte zerschossen.

Klaus

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Account management

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Da die Links fast ausnahmslos auf die bekannten Seiten und damit ins Nirwana führen (kein persönlicher Kontakt) muss ich es wohl telefonisch versuchen. Wenn das nicht funktioniert, bleibt wohl nur die Sperrung der Lastschriftermächtigung, was ich bedauern würde.

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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