Annual Plan Cancel Charge though Adobe said I had until 10th Jan to change mind

[Marie2259135378a3]

I have tried to cancel my Adobe plan as I was told I had until the 10th January to change my mind and cancel yet the website is telling me otherwise and that I will have to pay a hefty cancellation fee on my annual plan. 

Please could you help resolve this problem as there is no solution provided via the support page or FAQs of plan cancel?

Many thanks and I look forward to your response.

[John T Smith · Accepted solution]

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730