Annual plan renewed automatically. How to cancel?

[Angyal-29221477seb9]

Last year, I ordered an annual package, it expired, and a year started again, I did not cancel it, nor do I want to use the package again. I would like to cancel without paying the full year's fee! Why was a year reactivated?

[Shivangi_Gupta]

Hi 

@Angyal-29221477seb9

,

As per your account details, you have an active annual subscription with monthly payment cycle since 1 year and 30 days. Did you follow the steps listed in this article? https://adobe.ly/3TPChUb

Regards,

Shivangi

Thank you for being a valued subscriber, and we sincerely hope that you'll consider us again in the future. In the interim, you can use Adobe Express, which is incredibly convenient and lets you seamlessly transition between video creation, photo editing, or making TikTok and much more free of cost. Details here: https://adobe.ly/448bjMt

[Angyal-29221477seb9]

Szia köszönöm. Igen, minden lépést követtem a lemondáshoz, és ott vettem észre, hogy ha lemondom, fizetnem kell! Tavaly előfizettem 1 évre, mert kellett, most elment, és azon gondolkodtam, hogy lemondom, de arra nem gondoltam, hogy még egy évre újra aktiválták és fizetni kell. Nem akarok olyasmiért fizetni, amit nem használok! Egy évig nem rendelek újra. Miért aktiváltál újra egy évet? Kösz!

[kglad]

any problem?

[Shivangi_Gupta]

We can not discuss more details here as this is a public forum. Would you mind contacting our support team to start a private chat? https://adobe.ly/43NMDsp

Let us know if you have any questions. 

Regards,

Shivangi

[John T Smith · Accepted solution]

>Why was a year reactivated?

Many people do not see the full terms when starting a subscription... an Adobe subscription renews automatically until you explicitly cancel

[Angyal-29221477seb9]

Yes, this is my problem 😞 and i dont want to use program, not need. i wait one year end, i think after i can canceled, but not! 😞

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Angyal-29221477seb9]

Thank you! I followed and find this. My problem is why did it reactivate? I did not ask for it!!! And why can't I cancel for free? Should I pay another year and wait 12 months for something I don't even use? 😞

[kglad]

subscriptions automatically renew unless explicitly cancelled.  ie, your subscription didn't reactivate.  it never ended.

again, contact adobe support and explain your misunderstanding.  they can (but don't have to) be sympathetic.