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annulation abonnement

New Here ,
Mar 05, 2024 Mar 05, 2024

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Bonjour,
Je me suis abonné l'essai de votre plan d'adobe mais je voudrais annuler cette abonnement.

Mais, j'arrive pas de changer de plan à cause du erreur de paiment. Je vous souhaite de gérer ce problème dès que possible.

Cordialement,

Heechan JEON

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Community Expert ,
Mar 05, 2024 Mar 05, 2024

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi Heechan,

We appreciate you contacting us. As per your account info, you cancelled your subscription for Creative Cloud all apps on 12th day. You're eligible for complete refund which should be credited to your account within 5-7 business days.

Let us know if you have any questions.

 

Regards,

Shivangi

c

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Community Expert ,
Mar 06, 2024 Mar 06, 2024

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and you can track your refund status at your account, https://account.adobe.com

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